A client tells us how he came to embrace outsourcing and was delighted with the result

“I was a hypocrite for a very long period of time,” says Graeme Tennick, Partner at Newcastle-based Tennick Accountants, who was named Best Digital Accountant at the Digital Accountancy Show 2020.

“It took me far too long to engage with GI Outsourcing and get an outsourced member of staff.”

He says that he simply had not grasped the need for it in his own practice despite the service having been available and despite having worked on outsourcing part of PWC’s audit function to India earlier in his career.

He was an advocate of outsourcing who was not using outsourcing.

The turning point was when he needed an experienced person at short notice and the most important consideration was getting the best person for the role, regardless of where in the world they were based.

“It turned out that this need could only be met through GI Outsourcing and that is why I went down that path.

“Using GI Outsourcing was not about trying to obtain a cost saving, although I am not saying that practices will not get a cost saving – they may well get that.

“That was not what it was about for me. It was about getting the best person for the job at that point in time.”

After talking with GI Outsourcing for some time, Graeme interviewed Triveni, who ultimately became the member of the GI team assigned to the firm.

“I took her on and she is amazing – absolutely amazing. We made her part of the team, so she is in our WhatsApp group, she is on our website and she has been in team meetings. We did this to prove that she truly is part of the team and the team loves her,” says Graeme.

Having had personal experience of accountancy outsourcing, Graeme knew what some of the reservations from the team would be.

“You have got people worrying about how it affects their career progression, whether we will be recruiting here in the UK again and concerns regarding the standard of the work we would get back as well as the impact of the time difference.

“All I did was listen and answer each of these points,” says Graeme. “We will always want the best person for the job, there can be issues with quality when recruiting in the UK and the time difference can be an advantage as it extends the working day.

“It just took time, so I did not throw Triveni in at the deep end but brought her into different aspects of the job gradually.”

He adds that Triveni’s sister got married recently and he asked her if she would be comfortable sharing some of the pictures with the team.

“She sent the pictures through and seeing the messages go back and forth it felt like she was really part of the team.

“It is lovely that she has got that relationship with the rest of the team and they love her.

“We had to let that relationship evolve, but also manage the team’s expectations about some of the challenges that might arise, many of which we actually avoided in the end.”

Graeme says that it is important that firms let their needs determine whether outsourcing might be right for them, arguing that they need to start from the point of identifying what the ideal person for the job that needs doing might look like on paper.

He says they can then approach GI Outsourcing and see who GI can identify to do the job.

If that person is closer to the ideal candidate than anyone else and they can reasonably recruit quickly enough, then outsourcing should be something they consider very seriously.

“People often have reservations about outsourcing, but if they break them down one-by-one they will find that similar issues arise when recruiting in the UK or that they can make
straightforward changes to their processes to make it work,” adds Graeme.

In reality, Graeme is not a hypocrite as he is not an advocate of outsourcing in and of itself. Instead, he is an advocate of finding the best person for the job – it just so happens
that GI Outsourcing has enabled him to do that.

To find out more about how GI Outsourcing can support your firm, please contact us today.

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