Always be prepared to learn how to improve your service to clients

Your most unhappy customers are your greatest source of learning, according to Bill Gates, co-founder of Microsoft.

He should know a thing or two about business start-ups having humble beginnings himself, before the behemoth of Microsoft started to take over the virtual world.

Starting a business and keeping it successful is not a simple process. There are many pitfalls and obstacles along the way and while that Gates quote may seem downbeat, the opposite is true.

You really do learn and improve from mistakes and then an unhappy customer becomes your best customer.

Start ups and established companies alike need to consider budget management alongside hiring the best team for their developing products and services.

This includes the very best accountants, particularly a new breed who are tech-savvy, prepared to invest in the latest cloud-based accounting technology to assist their clients and are highly professional, keeping abreast of the latest tax laws and legislation.

As the business expands as does the work of the accountants, who in turn can turn to outsourcing, as their advisory role grows.

Complete focus on compliance services doesn’t necessarily help SMEs deliver sustainable profitability, so by offering business-leading advisory and planning services, benefits can include:

  • More revenue per client
  • Team members are more engaged
  • Much happier clients (see Bill Gates)

Furthermore, businesses may not wish to spend thousands annually on the purchase and development of software. Using accountants who have already invested in the latest technology means clients can use more basic packages to integrate with that software, offering big savings.

This in turn can increase the workload for accountants and some of the most successful use outsourcing to delegate specific tasks.

GI’s team of experts can mitigate both the cost of installation of the latest cloud technology and its maintenance and training, together with offering support with compliance work.

Overall the benefits to accountants include:

Reduced risks

Deadlines are king and collaborating with an external company that has long experience and a proven set of skills, you reduce the risk of not delivering projects on time

Flexibility and savings on costs

Save on the cost of hiring, onboarding, training, and housing employees in your company premises and the costs associated with that

Developing strategy

Outsource some of the work to focus on the main tasks which enable your in-house team to provide high-quality advisory and strategic planning advice

A wider market

Working with highly-qualified outsourcing partners enables accountants to improve performance and reputation allowing reach to a broader audience.

GI offers professional, competitive packages with high levels of support. To quote another global entrepreneur Warren Buffet:  “Price is what you pay. Value is what you get.”

Contact our UK-based team of account managers today to find out how we can help your firm.

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