Thought leadership – It might surprise you what outsourcing looks like

An email notification pops up in the bottom corner of the screen. It is from one of the Partners. You open the message. There’s an urgent set of management accounts that needs handling for an important client.

You place the task you are dealing with to one side and get on with the urgent job, working with the focus and diligence that has defined your career to date – a career you entered after graduating from one of the country’s best universities.

Your success and in-demand professional skillset have enabled you to secure a position with a top employer, where you enjoy award-winning working conditions.

You finish the urgent job and submit it to the Partner for review through the firm’s cloud-based workpapers platform.

Later, the Partner singles you out for praise on the team’s weekly catch-up call. You are a valued and well-regarded member of the team.

Except, that is not the whole story. You are not actually employed by the Partner’s firm. Instead, you are employed by GI Outsourcing, assigned to a UK-based accountancy firm to provide outsourced services through our Dedicated Resource Model (DRM).

On the surface, especially now that everyone is working remotely, your relationship with the Partners and team at the firm is indistinguishable from a regular employee. You have a firm email address, you are on the firm’s Teams channels and you take part in team meetings. Sometimes, you deal directly with the firm’s clients.

The real difference between you and the rest of the team is in the underlying structure of the relationship.

Working as an extension of the regular team, as if you are an employee of the firm, gives you deep insight into the subtleties of how the firm and its clients like to work, what their priorities and how you can deliver the firm the maximum return on its investment in you.

GI Outsourcing recruited you to work specifically for the firm. The firm had made a strategic move towards offering its clients more frequent management accounting to support the commercial need to offer a more advisory approach.

However, management accountants can be difficult to recruit in the UK and finding the right person could be a long-winded and costly exercise.

Without the help of you and GI, the costs of investing in increased management accounting could have been too great in terms of the initial and ongoing costs of employment and pressures on Partner time for the project to ever get off the ground.

This approach is far removed from the 1980s caricature of outsourcing as a way of ruthlessly driving costs down, irrespective of the impact on the quality of the service delivered.

In reality, outsourcing forms part of a much more sophisticated commercial strategy, employed as a tool to access in-demand skills, grow more quickly, trial innovative services, become more agile in responding to market demands and responding to seasonal changes in workload.

Our UK-based account managers can assist you in creating a bespoke outsourcing solution to support your firm in achieving its commercial goals. For an initial discussion, contact us today.

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Posted in Blogs, Thought Leadership.