Part of your due diligence with any potential outsourcing partner is to identify how they resource your jobs. Will you be given a dedicated individual or team? We can’t comment on what our competitors do, but this is how we like to resource our clients work:
1. If you want we will allocate a dedicated individual to your work. However, wherever possible, we like to keep the same individual and teams to process a client’s work. We find that continuity is very important.
2. We have the option where we will recruit and manage an individual who is part of your team and will only work on your jobs.
3. All our clients have a named resource in both India and the UK, which they can phone or email with queries about their work.
Will there be time zone problems?
When you are outsourcing you do need to be acutely aware of the time zone difference. Will your outsourced provider work on your time zone? If not, how do they handle the time differences? We work on the UK time zone, wherever our team is in the world. This way you know that there will always be someone at the end of the phone in UK office hours.
It’s not just time zones you need to enquire about. Will your outsourced provider work towards a normal UK work week calendar? Or will they take local holidays? Will their local holiday season impact their ability to deliver for you? These are some of the questions you need to ask at the due diligence stage.
Can I speak on the phone to the member of staff working on my stuff?
We can’t speak for other outsourcing providers, but we encourage our clients to have direct contact with the staff working on their jobs. We are working on a technological solution to help our clients have a video call with our staff.
At Global Infosys we also go one step further, we make sure that all our Indian staff speak excellent English AND employ an English language teacher to help our staff learn the British way of speaking English. For example, the subtles, nuances and what the British really mean when they say “that’s interesting”.